FAQs

Welcome to the Print Masterly FAQs page. Here, we answer common questions about our products, orders, shipping, returns, and more. If you need additional assistance, please contact our support team at support@printmasterly.com or call us at +1 316-755-2772.

About Print Masterly

Q: When was Print Masterly founded?
A: Print Masterly was founded on May 14, 2019. Since then, we have specialized in crafting high-quality leather products, including Leather Pen Cases and Leather Watch Boxes.

Q: Where is Print Masterly located?
A: Our office is located at 7 Gayle Ct, Valley Center, KS 67147, USA.

Q: What products do you offer?
A: We offer premium Leather Pen Cases and Leather Watch Boxes, designed for durability, style, and functionality.

Ordering & Payments

Q: How do I place an order on Print Masterly?
A: You can place an order directly on our website at https://printmasterly.com. Simply add your chosen items to your cart, proceed to checkout, and complete your payment.

Q: What payment methods do you accept?
A: We accept multiple secure payment methods, including:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • Amazon Pay
  • PayPal Wallet
  • PayPal

All available options appear during checkout.

Q: Is it safe to shop on Print Masterly?
A: Yes. Our checkout process is secure, and we use trusted payment gateways to protect your information.

Q: What is your daily order cut-off time?
A: Orders placed before 5:00 PM (EST) are processed the same business day. Orders placed after this time are processed the next business day.

Shipping & Delivery

Q: What is your handling time?
A: Handling time is 2–3 business days (Monday–Friday).

Q: How long does delivery take?
A: Delivery time depends on your location.

  • Transit Time: 4–6 business days (Monday–Friday)
  • Total Estimated Delivery Time: 6–9 business days

Q: Do you offer free shipping?
A: Yes, we provide free shipping on all orders.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery for both defective and non-defective products. Please note that customized or personalized products are non-returnable and non-refundable, unless they arrive damaged, defective, or not as described.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Q: Do you charge restocking fees?
A: No, we do not charge any restocking fees.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5 business days after we receive your returned item.

Q: Can I exchange an item?
A: Yes, we accept exchanges as long as the product is in new condition.

Q: How do I return or exchange an item?
A: Please mail your return to the address provided in your order confirmation or contact us at support@printmasterly.com for instructions.

Products

Q: Are your products new or pre-owned?
A: All products sold at Print Masterly are brand new.

Q: Do you offer custom or personalized leather goods?
A: Yes, we provide personalized options for select products. However, please note that personalized items cannot be returned or refunded unless they arrive damaged or incorrect.

Customer Support

Q: How can I contact Print Masterly?
A: You can reach us through the following:

We are happy to assist with product inquiries, orders, and after-sales support.

Final Notes

At Print Masterly, we are committed to delivering premium Leather Pen Cases and Leather Watch Boxes backed by reliable service and customer care. Shop confidently knowing that we prioritize quality, security, and customer satisfaction.