FAQs

Welcome to the FAQ section of Print Masterly, your trusted destination for premium Wood Wall Art since 2019. Below, you’ll find answers to our most commonly asked questions related to orders, shipping, returns, and more.

1. What type of products do you offer?

We specialize in Wood Wall Art, crafted with precision and care to elevate your interior décor. Each piece is made using high-quality materials and attention to artistic detail.

2. How long does it take to process and ship an order?

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 1–2 business days (Monday to Friday)
  • Transit Time: 3–5 business days (Monday to Friday)
  • Estimated Delivery Time: 4–7 business days, depending on your location

3. Do you offer free shipping?

Yes, we offer free shipping on all orders across the United States.

4. What is your return policy?

We accept returns within 30 days of delivery. Products must be in new condition. Please note:

  • Return Method: By mail
  • Return Shipping Cost: Customers are responsible for return shipping costs, unless the item was defective or damaged upon arrival
  • Restocking Fees: No restocking fees
  • Refund Processing Time: 5 business days after we receive the returned product

5. Do you accept exchanges?

Yes, we gladly accept exchanges. If you wish to exchange an item, please contact our support team within 30 days of receiving your order.

6. What payment methods do you accept?

We accept the following secure payment options:

  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Shop Pay
  • Apple Pay
  • Google Pay

All available options are shown at checkout for your convenience.

7. Can I return an item if I simply change my mind?

Yes, as long as the product is unused and in new condition, you can return it within 30 days. However, return shipping costs will apply unless the product is defective.

8. What if my item arrives damaged or defective?

If your product arrives damaged or defective, please contact us immediately. We will provide a prepaid return label and issue a full refund or replacement at no extra cost.

9. Do you ship internationally?

Currently, we only ship within the United States.

10. How can I contact Print Masterly for assistance?

You can reach out to our support team through the following channels:

We’re available Monday through Friday to assist with any questions or concerns.

Need more help? If your question isn’t listed here, feel free to contact us directly. At Print Masterly, your satisfaction is our priority.