Refund & Return Policy

At Print Masterly (https://printmasterly.com), we take pride in delivering high-quality Leather Pen Cases and Leather Watch Boxes. Since our founding on May 14, 2019, our goal has been to provide products that meet your expectations. If you are not fully satisfied with your order, this Refund & Return Policy explains your rights and options.

1. Eligibility for Returns

We accept returns for both defective and non-defective products under the following conditions:

  • Products must be returned within 30 days of delivery.
  • Items must be in new, unused condition with original packaging.
  • Customized or personalized products are non-returnable and non-refundable, unless they arrive damaged, defective, or not as described.

2. How to Initiate a Return

To request a return:

  1. Contact us at support@printmasterly.com with your order number and reason for return.
  2. Our support team will provide detailed return instructions.
  3. Returns must be shipped back by mail to the address provided by our team.

3. Return Shipping Costs

  • Defective or Damaged Products: Print Masterly covers all return shipping costs.
  • Non-Defective Products: Customers are responsible for return shipping fees.
  • Restocking Fees: We do not charge restocking fees.

4. Refunds

Once your return is received and inspected, you will be notified by email. Approved refunds will be:

  • Issued to your original payment method (Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Amazon Pay, PayPal Wallet, or PayPal).
  • Processed within 5 business days after approval.
  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

5. Exchanges

We accept exchanges under the following conditions:

  • Exchanges are allowed for items returned within 30 days of delivery.
  • Products must be unused, undamaged, and in new condition.
  • If the exchanged product has a price difference, you will either receive a refund for the difference or be required to pay the balance.

6. Non-Returnable Items

  • Customized or personalized products (unless defective or damaged).
  • Items returned beyond the 30-day return period.
  • Used, worn, or damaged products not caused by shipping or manufacturing defects.

7. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

  • Contact us immediately at support@printmasterly.com with photos of the product and packaging.
  • We will arrange a replacement, exchange, or full refund at no additional cost to you.

8. Contact Us

For questions or concerns regarding returns, refunds, or exchanges, please contact our support team:

At Print Masterly, your satisfaction is our top priority. We strive to ensure every order of Leather Pen Cases and Leather Watch Boxes is delivered in excellent condition. Thank you for trusting us with your purchase.