Refund & Return Policy

At Print Masterly, we take pride in the craftsmanship and quality of our Wood Wall Art. However, we understand that there may be occasions when you need to return or exchange a product. This Refund & Return Policy outlines our process, timeline, and conditions to ensure a smooth and transparent experience.

1. Return Eligibility

We gladly accept returns and exchanges under the following conditions:

  • Product Condition: Items must be in new, unused condition and returned in their original packaging.
  • Return Window: Requests must be made within 30 days of the delivery date.
  • Return Method: All returns must be made by mail.
  • Eligible Items: All products, both defective and non-defective, are eligible for return or exchange.

2. Initiating a Return or Exchange

To begin the return or exchange process, please contact our customer support team at support@printmasterly.com. Include your order number, reason for return, and any relevant photos (if applicable). Our team will provide instructions and a return address.

3. Return Shipping Costs

  • If your item is defective or damaged upon arrival, we will cover the return shipping costs.
  • For non-defective items, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service to ensure your item arrives safely.

4. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refund Method: The refund will be issued to the original payment method used during checkout.
  • Processing Time: Refunds are typically processed within 5 business days after receiving the returned item.

If your refund is delayed or not visible in your account, please contact your bank or credit card provider first. If further assistance is needed, reach out to us directly.

5. Exchanges

If you prefer an exchange over a refund, we are happy to assist. Simply indicate your preference when contacting our support team. Exchanges are processed once the original item is received and approved.

6. Cancellations

Orders can be canceled before shipment. If your order has not yet been processed or shipped, contact us immediately to request a cancellation. If the order has already shipped, you will need to follow the standard return process.

7. Items Not Eligible for Return

To maintain product integrity and hygiene, returns may not be accepted if:

  • The item shows signs of use or damage not caused during shipping
  • The return request is made after 30 days of delivery

8. Restocking Fees

We do not charge any restocking fees for returned or exchanged items.

9. Contact Us

For any questions about our Refund & Return Policy or assistance with your order, contact our support team:

Email: support@printmasterly.com
Phone: +1 316-755-2772
Address: 7 Gayle Ct, Valley Center, KS 67147, USA

Thank you for shopping with Print Masterly. We are committed to providing high-quality wooden wall art and a customer-first return experience. Your satisfaction is our top priority.