Privacy Policy

At Print Masterly (https://printmasterly.com), we respect and protect the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you shop with us. By using our website, you agree to the practices described in this policy.

1. About Us

Print Masterly was founded on May 14, 2019 with the mission to provide premium Leather Pen Cases and Leather Watch Boxes. Protecting your personal information is a key part of our commitment to delivering a safe and secure shopping experience.

2. Information We Collect

When you interact with our website, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Processed securely through trusted payment gateways (we do not store your full credit card details).
  • Order Details: Products purchased, order history, and transaction information.
  • Website Usage Data: IP address, browser type, and browsing activity on our website to improve functionality and user experience.

3. How We Use Your Information

We use the information collected for purposes such as:

  • Processing and fulfilling your orders.
  • Providing updates about your purchases and deliveries.
  • Offering customer service and support.
  • Sending promotional offers (only if you subscribe to our newsletter).
  • Enhancing website performance and shopping experience.
  • Preventing fraudulent activity and ensuring secure transactions.

4. Payment Security

Print Masterly accepts multiple secure payment methods, including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Amazon Pay, PayPal Wallet, and PayPal. All transactions are encrypted and processed through secure gateways. We never store your sensitive payment details.

5. Sharing of Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share information with:

  • Service Providers: Shipping carriers, payment processors, and IT support teams who help us operate our business.
  • Legal Obligations: When required by law or to protect the rights and safety of Print Masterly and its customers.

6. Cookies & Tracking

Our website uses cookies and similar technologies to enhance browsing, analyze traffic, and personalize shopping experiences. You may disable cookies through your browser settings, but some features of the website may not function properly without them.

7. Data Protection

We implement industry-standard security measures to protect your information against unauthorized access, alteration, or disclosure. While no method of online transmission is 100% secure, we strive to ensure the highest level of data protection.

8. Your Rights

As a customer, you have the right to:

  • Request access to your personal data.
  • Correct or update your personal details.
  • Request deletion of your account and information (subject to legal and order-processing obligations).
  • Opt-out of marketing communications at any time.

To exercise these rights, please contact us at support@printmasterly.com.

9. Returns & Refunds Information

As outlined in our policies:

  • Returns are accepted within 30 days for both defective and non-defective items.
  • Customized or personalized products are non-returnable unless defective or not as described.
  • Refunds are processed within 5 business days after receiving the returned product.
  • Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

For more details, please visit our Returns & Exchanges Policy page.

10. Changes to This Policy

Print Masterly may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or customer feedback. We encourage you to review this page regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

At Print Masterly, we are dedicated to offering secure, reliable, and enjoyable shopping experiences for every customer. Your trust is our top priority.